Bpms is short for business process management software or suite. It doesn’t really matter which definition we use, as they are both referring to the same tool. This kind of software is used to perform analysis, automation and definition of business processes.
We will talk more about all of these concepts in the text below. For now, it’s enough to know that business process management is a discipline that organizations rely on to document, identify and work on improving business processes. All of the options and features of a bpms are designed to make this task easier.
The definition stage
Before you can automate anything it is necessary to document processes. This task requires collaboration, planning and adequate tools that can be used to illustrate what your business processes look like.
With a bpms you can create these business process models in multiple ways. After that, they can be reviewed by stakeholders to make sure that the process is accurately represented. The models of these processes can be exported in a number of different formats.
You can also do simulation modes on your business processes and test out various process scenarios.
Analysis with bpms
All bpms solutions have a lot of different reporting tools or they offer integrations with such tools so that organizations can gather valuable analytics about their business processes and their performance. These reports are based around key performance indicators which show information on how an individual, a single process, or a group of processes is performing.
With analytics it’s possible to recognize new opportunities for potential improvement and process bottlenecks. Additionally, it’s possible to run audits on actions that occurred in the past. These analytics can help toy use bpms for many other business processes.
How automation works
The primary task of process automation is to reduce the amount of “routine” work that employees have on their hands every day. The work that can be automated is usually technical and repetitive. This means that this kind of system that is programed to understand circumstances and business rules can easily handle such tasks.
To create automation, you will have to assemble input mechanisms, and assemble actions or tasks so that the system can mimic a certain behavior that is required within a business process. This is a great way of letting your employees focus on the creative side of their work, where they need to shine, and save energy on technical work that has to be done every day.
The current bpms market offers a lot of comprehensive solutions such as https://www.bpmonline.com/crm/bpms. Be sure to learn more about these systems and find the right one to improve your business results.