A second-time mother has criticized hospital staff after she was ignored and gave birth to her daughter in the toilet.
Kay Webb, 24, was rushed to Monash Medical Center on January 22 suffering contractions two to four minutes apart.
Rather than being put in the birthing suit, the Sydney Morning Herald newspaper reports that Mrs Webb was placed in a general room. After feeling fierce abdominal pain and bowel pressure, she went to the toilet where her daughter was born.
Mrs Webb's husband called for assistance on the emergency buzzer before breaking down the cubical wall.
The mother of two said that no one checked if she was dilated.
She told Southern Cross Broadcasting, "I knew it [the birth] was imminent. I was just waiting for someone to come back and see if I was dilated No one actually came back to see me."
While Mrs Webb has not filed a complaint with the hospital, she added, "I'm not exactly happy with the performance [of the midwife], especially for abandoning me when I really needed her. She said she'd come back and she never did."
Hospital spokeswoman Margaret Burke said that staff at the hospital has apologized to the new parents.
She told AAP, "There has been no acknowledgment that the staff were upset about the birth experience because they really pride themselves on delivering top-end care. The staff organized a beautiful gift pack including a pamper pack for her [Mrs Webb] and things for the baby the volunteers had made and they wrote a card apologizing for not delivering a birth experience that they themselves would have liked to deliver."
Mrs Webb was comforted by staff following the birth and offered counseling. Her daughter is in fine health.